Reference

What You Agree To When You Use Sona Baji

These terms set out the rules for your account on Sona Baji — how deposits work, what we expect from you, and what you can expect from us. Access and eligibility depend on your local law and the region you are in.

Account eligibility appliesbKash, Nagad, Rocket deposits coveredBangladesh-region accessSubject to local law
Sona Baji What You Agree To When You Use Sona Baji
TERMS CONTACT

Reach Us About These Terms

Live Chat Open the chat widget from any page on Sona Baji to ask about a specific clause, a wallet transaction query, or an account access issue.
Email Support Send a written query to our support address for anything that needs a documented response — account disputes, term clarifications, or withdrawal questions.
Account Help Centre The help centre covers common terms questions: how deposits via bKash or Nagad are recorded, what triggers an account review, and how to close your account.
YOUR ACCOUNT RIGHTS

How We Handle Your Account Under These Terms

Wallet Transaction Records

Every bKash, Nagad, and Rocket transaction on your account is logged and available in your account history. You can request a full statement through live chat at any time.

Account Security Practices

We use OTP verification on login and on withdrawal requests. If our system flags unusual activity on your account, we will pause it and contact you before any funds move.

Requesting Changes or Closure

To update your registered mobile number, wallet details, or to close your account entirely, contact support via live chat or email. We process verified requests within a reasonable period.

Disputes and Term Queries

If you disagree with how a term has been applied to your account — a transaction hold, a withdrawal delay, or an eligibility decision — raise it with support and we will review it with you.

Common Questions About These Terms

These terms apply to anyone who opens an account on Sona Baji. Eligibility depends on your local law and whether the platform is accessible in your region.

We will notify you before any material change takes effect. Minor clarifications may be updated without prior notice, but changes that affect your account rights always come with advance communication.

If your account is suspended pending a review, your wallet balance is held securely. Once the review is complete, funds are either returned to your registered wallet or handled per the outcome.

Contact support via live chat or email with your registered mobile number. We will provide a statement covering your bKash, Nagad, and Rocket transactions on the account.

Contact our support team immediately through live chat. We will lock the account, review recent activity, and walk you through the steps to secure and recover access.

These terms apply to all accounts where access is permitted under local law. Players in Dhaka and across Bangladesh are subject to the same account terms and eligibility conditions.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.