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Our Terms, Your Account Rights

Sona Baji operates under a clear policy framework — your account access, data handling, and payment activity via bKash, Nagad, or Rocket are all governed by the terms on this page. Availability depends on your local law and eligible regions in Bangladesh.

Account TermsPrivacy & DataPayment PolicyJurisdiction Notice
Sona Baji Our Terms, Your Account Rights
DATA & ACCOUNT SECURITY

How We Handle Your Data and Account

Your account security and data privacy are managed through a set of concrete practices — not just policy language. Here is what we actually do to protect your information and keep your account in your control.

Data Retention

We retain account data only as long as your account is active or as required by applicable law. You may request deletion of personal data by contacting support with your account ID.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings at any time.

Account Security

Login is protected by OTP verification sent to your registered mobile number. We recommend keeping your number current in account settings so you never lose access.

Data Requests

To access, correct, or remove your personal data, submit a request through the Help Centre or email support. We will confirm receipt and respond within the period required by applicable policy.

CONTACT POLICY TEAM

Reach Us About Legal or Account Queries

If you have a question about your rights under these terms, a data request, or a dispute about an account action, our support team handles policy queries directly. Reach out through any of the channels below and reference your account ID for faster handling.

Team online

Email Support

Send your legal or account query to our support address. Include your registered mobile number and a brief description of the issue for a quicker response.

Live Chat

Open the chat widget from any page on Sona Baji. Policy and account questions are handled by the same team — no separate queue.

Account Help Centre

Log in and visit the Help section to submit a formal account or data request. Responses are sent to your registered contact within a reasonable timeframe.

Common Questions About Our Terms

These are the questions we hear most often about account rights, data handling, and how our legal terms apply to you in Bangladesh.

Access and eligibility depend on your local law and eligible regions. If online gaming is restricted under your local law, our terms do not override that. Check your local regulations before opening an account.

Log in, go to the Help Centre, and submit a data access request. Alternatively, email support with your account ID. We will confirm receipt and respond within the applicable timeframe.

Yes. Submit a deletion request through the Help Centre or via email. We will process it in line with our retention obligations and confirm once the data has been removed from active systems.

Transaction records are retained for fraud prevention and compliance purposes. Your wallet PIN and full credentials are never stored by us — those stay within the bKash or Nagad security layer.

We notify you at the email or mobile number registered to your account before any material change takes effect. Continuing to use the platform after that notice counts as acceptance of the updated terms.

Reach out via live chat or email and reference your account ID. Policy disputes are reviewed by our support team, and you will receive a written response explaining the outcome and any next steps.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.