Reference

How Sona Baji Handles Your Personal Information

Your account data, payment details and activity on Sona Baji are handled with care. This policy explains what we collect, why we collect it, and how you can request changes — access and use depend on your local law and eligible regions.

Account data protectedbKash, Nagad, Rocket payment privacyYour rights, clearly statedContact us to update or delete

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What We Collect and Why It Matters

Sona Baji Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the details you provide — name, contact information, and the payment method you choose, whether that is bKash, Nagad or Rocket. We use this to verify your account, process deposits and withdrawals, and keep your wallet activity secure. Device

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data such as your browser type and IP address is logged to detect unusual access patterns and protect your account from unauthorised use. We do not sell your personal data to third parties. Payment transaction records tied to bKash, Nagad or Rocket are retained only as
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long as required for account reconciliation and any applicable legal obligation in your region. You may request a copy of the data we hold on your account at any time through our support channel. Availability of this service depends on your local law and the eligible
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regions we operate in — if you are unsure whether this applies to you, contact us before proceeding.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT

Reach Us About Your Data

If you want to review, correct or remove data tied to your Sona Baji account, our support team handles privacy requests directly. Send your request with your registered contact detail and we will respond as quickly as we can. Players in Dhaka and across Bangladesh can reach us through the channels below.

Live Chat Open the chat window from your account dashboard. Describe your data request and our team will pick it up during support hours.

Email Support Write to our support address with your account details and the specific data action you need — access, correction or removal.

Account Settings Some data fields, like your contact number linked to bKash or Nagad, can be updated directly inside your account profile page.

DATA SECURITY

How We Protect and Manage Your Information

Account security and data handling are built into how Sona Baji operates day to day. We use encrypted connections for all account sessions and payment flows, so your bKash PIN or Nagad transaction details are never exposed in transit. Data retention follows a clear schedule — active account data is kept while your account is open; if you close your account, non-essential records are removed within a reasonable period subject to any legal hold. Cookies on our site are used for session management and basic analytics only, not for advertising profiling.

Encrypted Sessions

Every login and payment action runs over an encrypted connection. Your Rocket or bKash credentials are never stored on our servers in plain form.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand page performance. No advertising or cross-site tracking cookies are set.

Data Retention

Account records are kept while your account is active. On account closure, personal data not required for legal or financial reconciliation is deleted on a set schedule.

Request Your Data

You can ask us to provide a copy of your account data or to correct inaccurate details. Submit your request via live chat or email and we will action it promptly.

Common Questions About Your Data

These are the questions we hear most often about how your information is handled on Sona Baji. If your question is not here, contact our support team directly.

We collect your name, contact details and the payment method you register — bKash, Nagad or Rocket. Device and session data is also logged for security purposes.

Payment transaction references are stored for account reconciliation. Your actual wallet PIN or credentials are never held by us — those stay within your bKash or Nagad app.

Yes. Contact us via live chat or email with your registered account details and we will provide a summary of the personal data we hold on your account.

Send a deletion request through our support channel. We will remove non-essential personal data after verifying your identity, subject to any legal retention requirements in your region.

We do not sell your data. We may share limited information with payment processors like bKash, Nagad or Rocket only as needed to complete your transactions.

Access and the rights described here depend on your local law and eligible regions. If you are unsure, contact us before using the service so we can clarify your situation.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoSona Baji Glossary AccountRegister

How Sona Baji Handles Your Personal Information

Reach Us About Your Data

How We Protect and Manage Your Information

Encrypted Sessions

Cookie Use

Data Retention

Request Your Data

Common Questions About Your Data

01 What personal data does Sona Baji collect when I open an account?

02 Is my bKash or Nagad payment information stored on your servers?

03 Can I request a copy of the data you hold about me?

04 How do I ask Sona Baji to delete my account data?

05 Does Sona Baji share my data with third parties?

06 Does this privacy policy apply to me in Bangladesh?

Privacy Policy

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